Website FAQ’s

General

Q: My gift arrived without a card. How can I verify who sent me this gift?

A: Simply slip the shipping label out of its protective pouch and turn it over to see your gift card and sender information.  

Q: Can I substitute an item in the basket or create a custom basket?

A: Yes. Please contact our customer support at 888-599-4438  

Q: Can I change my order?

A: As long as the Status of your order (found in My Account, Orders tab) does not show that the gift is "Shipped" or "Complete" please reach out to our customer service by calling 888-599-4438 or by emailing us at customercare@bbbaskets.com

Q: Can I send a personalized message with my gift baskets?

A: Yes, you can! Your gift baskets will all arrive with your free personalized gift card which is included in an envelope with each gift.  

Q: Do you offer bulk order discounts?

A: Yes! Please contact our customer service to find out more.  

 

Shipping FAQ’s

Q: Can my order be delivered on the same day?

A: Because our baskets take some time to prepare, all orders take at least one day to be delivered.  

Q: Which carriers do you ship with?

A: Broadway Basketeers delivers gifts by carriers such as UPS, FedEx, or the United States Postal Service.  

Q: When will my order ship?

A: Our fulfillment department ships your gift packages to be received on the exact delivery date you selected in your order. Orders placed before 4:00 pm EST will be available to ship the same day via standard service, while orders placed after 4:00 pm EST may have to ship via expedited service.

Q: How will I know when my order has shipped?

A: You will receive a shipment confirmation email after your gifts have been shipped. You can track delivery status on our website; so be sure to include an email address and password when you place your order.  

Q: How can I track my order?

A: Log into your account, and click on View Order Status. If your order shows ‘pending’ or ‘processing’, that indicates that your order has not yet shipped. If your gift has shipped, you will be able to view your tracking number, track your package enroute, and verify delivery details as well.

Q: Why doesn't my tracking number work?

A: Usually, it takes about 12-24 hours from when you get the tracking e-mail for your tracking number to update in the carrier's database. If you still have a problem, feel free to contact us.  

Q: What if I entered an incorrect address?

A: Please check the addresses that you enter before submitting your order. An incorrect address may delay the delivery of your gift, or your gift may be returned to us. A surcharge may be applied to your order if a suite or apartment number is missing, or if the address is otherwise incorrect. If you inadvertently entered an incorrect address, call Customer Service at 888-599-4438 so that we can assist you with the address correction.  

Q: How can I ensure that my items will arrive in perfect condition?

A: We guarantee each shipment that leaves our facility will arrive in perfect condition. Perishable items are shipped in dry ice to ensure freshness. During the months of May-October, meltable items will not ship over a weekend and will be specially packaged with heat-resistant packaging to withstand the heat during delivery.

Q: Do you deliver outside of the United States?

A: We ship throughout the USA & Canada. We can even ship to a P.O Box, although we cannot guarantee the exact delivery date.  

 

Payment

Q: What forms of payment do you accept?

A: We accept all major credit cards. (Visa, MasterCard, Discover, American Express) and we support checkout through PayPal.

Q: Do you collect sales tax?

A: We collect sales tax for orders delivered in the state of New Jersey. Sales tax is 7%.

 

Guarantee

Q. Do you guarantee my order?

A: You or your recipient must be totally delighted or we will reship your gift or refund your purchase; whichever you prefer.
Our guarantee assures that you will be 100% satisfied with your purchase or your money back – no questions asked.

Q: Will my gift look exactly like the one in the photo?

A: Yes. All products ordered are covered by our 100% Satisfaction Guarantee. If you (or your gift recipient) are not completely satisfied with the quality of a delivered product please contact our customer service department immediately. Your complete satisfaction is our goal. Please read all disclaimers regarding our delivery policy and substitution policy.